Terms and conditions

The agreement between your business and ReputeTrust. Plain language, and it means what it says.

In force from 30 September 2026. ReputeTrust, Lagos, Nigeria. Questions to oladapodaniel10@gmail.com.

1. This agreement

These terms are between ReputeTrust (“we”, “us”) and the business that opens an account (“you”). By creating an account you accept them. If you are accepting on behalf of a company, you confirm you may bind it.

2. What the service does

ReputeTrust asks your customers for reviews by email and by printed QR code, collects the public reviews your business receives on Google, drafts replies for you to approve, shows whether AI assistants name your business, and displays your reviews on your website through a widget.

We are not Google, and we do not control what Google publishes, removes or ranks. We cannot promise a number of reviews, a rating, a position in search, or that any assistant will mention you.

3. Your account

• Give accurate details and keep them current.
• Keep your password to yourself. Anything done through your account is treated as done by you.
• Tell us promptly if you think someone else has got in.
• You must be 18 or over and using the service for a real business.

4. Free trial

New accounts get 7 days free. No card is required and nothing is charged. When the trial ends, sending, adding and syncing pause until you subscribe. What you have already collected stays in your account and remains visible.

5. Plans and payment

• Prices are in naira and exclude VAT, which is added where it applies.
• Payment is taken monthly in advance by Flutterwave, our payment provider. Their terms cover the payment itself.
• Subscriptions renew automatically each month until cancelled.
• If a payment fails, we may pause sending, adding and syncing until it succeeds.
• Each plan covers a set number of locations. Adding more locations than your plan allows requires a larger plan. Plans allow the sending volumes described in the app, and we may contact you about sustained use far beyond them.

Cancelling and refunds

You can cancel at any time and keep access until the end of the month you have paid for. We do not give partial refunds for an unused part of a month. If we charged you in error, or the service was unavailable for a long period through our fault, write to us and we will put it right.

Price changes

We may change prices with at least 30 days’ notice by email. The new price applies from your next renewal, and you may cancel before it takes effect.

6. What you must not do

These rules exist because breaking them can get your Google listing penalised, and because they are the law in most places.

• Only contact people who agreed to hear from you. Do not upload lists you bought, scraped, or collected without permission. You confirm consent each time you add customers, and that confirmation must be true.
• Do not filter who is asked. Asking only customers you expect to be happy is review gating and breaks Google’s policy. Our review page always shows the Google button to everyone; do not attempt to work around it.
• Do not offer anything in exchange for a review, or write reviews about yourself or a competitor.
• Do not use the service to harass anyone, to send content that is unlawful, or to impersonate another business.
• Do not try to break, overload, reverse engineer or resell the service, or access another account’s data.

If you break these rules we may suspend or close your account. Where the breach is serious, such as sending to people who never agreed, we may do so immediately.

7. Your content and your data

Your customer lists, messages, replies and logo remain yours. You grant us the permission needed to host, process and transmit them so the service can work, including sending them to the suppliers listed in our privacy policy. That permission ends when you delete the content or close your account.

You are responsible for having the right to use what you upload, including your logo, and for the accuracy of the customer details you provide.

8. AI-written drafts

Reply drafts, outreach emails and visibility summaries are produced by an AI model. They are suggestions. Nothing is published or sent on your behalf until you approve it, and you are responsible for what you publish. Read a draft before you use it: models can be wrong, and only you know your business.

9. Availability

We work to keep the service running but do not promise it will be uninterrupted. We may take it down for maintenance, and we depend on services outside our control, including Google, our email provider and our payment provider. We may change or withdraw features; if a change materially reduces what you pay for, you may cancel and we will refund the unused part of the month.

10. Ending the agreement

You may close your account at any time from the app or by writing to us. We may end this agreement with 30 days’ notice, or immediately if you break these terms or fail to pay. When an account closes we keep the data for 30 days so you can change your mind, then delete it as described in the privacy policy.

11. Liability

The service is provided as it is. To the extent the law allows, we exclude implied warranties, and we are not liable for lost profit, lost business, lost reviews, or damage to reputation. Our total liability in any 12-month period is limited to what you paid us in the three months before the claim.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

12. Indemnity

If someone brings a claim against us because you sent messages to people who had not agreed, because of content you published, or because you broke these terms, you agree to cover the cost of defending and settling it.

13. Changes to these terms

We may update these terms. If a change matters to you, we will email account holders at least 14 days before it takes effect. Carrying on using the service after that means you accept the new version.

14. Law and disputes

These terms are governed by the laws of Nigeria, and disputes go to the courts of Lagos State, Nigeria. Before that, please write to oladapodaniel10@gmail.com: nearly everything is quicker to settle that way.

15. General

• If a clause is unenforceable, the rest still stands.
• Not enforcing a term once does not waive it.
• You may not transfer this agreement without our consent; we may transfer it if the business is sold.
• These terms and the privacy policy are the whole agreement between us.

Plans shown above are the ones available today. Other plans may be offered separately by agreement.